Operations Analyst Mercado Libre
Designed and implemented a logistics optimization program that increased successful delivery rates from 92% to 98% over 18 months. Supported operations processing more than 1.2 million annual deliveries, or over 3,500 daily deliveries, through partner management, training, and automated KPI monitoring.
Expanded the vendor and logistics partner network from 40 to 90 partners using location, capacity, and compliance evaluation criteria. Created a formal onboarding process that achieved 88.9% retention, increased capacity from 3,500 to 4,500 parcels per day, and expanded coverage from two to four cities.
Supervised remote operations across 90 logistics partners in four cities. Developed BigQuery and Power BI dashboards for real-time KPI monitoring, issue identification, operational response, and delivery-chain performance optimization while maintaining a 98% compliance rate.