Customer Onboarding Manager | Customer Success & Operations Manager

I lead customer operations and service delivery initiatives in a fast-growing mobility environment. I identify operational inefficiencies and implement process improvements to improve scalability and service quality.

I coordinate Operations, Customer Service, and business stakeholders, manage escalations, and support automation and workflow-standardisation initiatives. I have also contributed to customer data and portfolio migration projects with GoTo's central IT team, validating data integrity, resolving migration issues, and providing feedback for system and mobile app enhancements.

I managed customer operations and service delivery processes across mobility services, collaborating with cross-functional teams to improve operational efficiency, service quality, and customer experience.

I coordinated data migration, system improvement, and CRM enhancement projects with GoTo and Astara IT teams. I provided operational feedback during CRM development and implementation, coordinated stakeholders across markets, and managed escalations in an international environment.

I managed customer support and operational teams, overseeing daily operations, incident resolution, escalations, and service quality. I collaborated regularly with colleagues in Spain, Malta, and the global headquarters across Finance, Marketing, IT, Call Center, Customer Support, and Operations.

I supported remote implementation of operational systems, CRM enhancements, and new mobile app functionality with the Malta team. I acted as a liaison between international teams and led training and mentoring for the Spanish team on systems, CRM processes, app functionality, and operational workflows.

I provided customer support and operational assistance within mobility services. I managed incidents, customer communications, and service-related issues.

I coordinated operational processes and customer-focused problem resolution. I also contributed to initiatives aimed at improving service quality and the overall customer experience.

I delivered customer service and support in a fast-paced retail environment. I handled customer enquiries and assisted with issue resolution.

I supported a positive customer experience by responding to service needs efficiently. I worked within operational processes to address customer concerns.

I provided administrative and operational support for internal business processes. I coordinated documentation and customer-related internal tasks.

I assisted with day-to-day office and operational activities. My work supported organised records and effective internal coordination.

I provided administrative support, documentation management, and office coordination. I assisted internal business operations through accurate and organised administrative work.

I supported the management of documentation and routine office processes. I contributed to efficient coordination across internal activities.

I worked as an Administrative Assistant under an internship contract. I provided administrative and operational support, including documentation management.

I also assisted with customer-related tasks and internal coordination. This role developed my foundation in office administration and operations.

I worked as an Administrative Assistant under an internship contract. I provided administrative support and customer service assistance.

I coordinated documentation and operational tasks. I supported efficient daily processes in a customer-facing business environment.

Bachelor’s degree studies in English Studies.

Higher vocational training in administration and secretariat.