Technical Delivery Lead | Automation & Systems

I joined as one of two people building the automation function from scratch. I own the end-to-end delivery cycle in an Agile environment, facilitate two-week sprints and scrum ceremonies, and prioritize a cross-departmental backlog by business value.

I translate business problems from Operations, Client Services, and Legal into technical requirements and manage delivery through sign-off. I identified workflow risks responsible for approximately 10% excess monthly operational cost and led corrective improvements.

I delivered Python, SQL, and Looker reporting pipelines that reduced manual reporting time by 80%. I also built n8n automations for dynamic workload rebalancing across 25+ desks and account prioritization integrated with LiveVox, increasing RPC rate by 8%.

I managed Dell's global reverse logistics program across the US, EMEA, APJ, LATAM, and GDO. I set production targets, coordinated cross-regional teams, and navigated governance across revenue, production, and client requirements.

I increased average global production attainment to 95% and drove a cumulative 30–35% improvement in recovery rates across five projects, moving regional averages from the low 70s to 93–96%. I balanced revenue expectations against operational capacity and delivery constraints.

I served as the business owner for IT-delivered tools, defining business problems, documenting requirements, validating delivery, and owning outcomes. I also authored and deployed an operational guidebook used across regional teams.

I managed day-to-day reverse logistics operations, ensuring teams remained on track and product returns moved through the system without delays. I monitored production metrics daily and escalated performance risks before they affected regional targets.

I mapped and resolved workflow gaps across operational areas, eliminating recurring process failures with significant time and cost impact. I connected frontline teams and management by converting reported issues into accountable fixes with named owners.

I established team routines and operational practices that contributed to a 15% recovery-rate improvement. Working through formal approval chains built the operational foundation later expanded in my Program Manager role.

I build workflow automation solutions for clients using n8n, APIs, and database integrations. My work includes conditional routing, database operations, notifications, and multi-step automation logic.

For Cesivo, a Romanian energy and agriculture company, I built a fleet management system that tracks vehicle insurance, inspections, and maintenance schedules. The system sends automated Telegram alerts for expiring documents and integrates Google Gemini with the fleet database to support natural-language operational queries.

Completed Python Programming training.