Operations and Facility Management Professional

Provided comprehensive customer service and operational support, managing technical and operational incidents across client facilities. Coordinated and monitored service contracts, operational services, costs, tenders, and quotations.

Maintained task, cost, and progress records in management spreadsheets; administered supplier invoices; prepared weekly and monthly management reports; and participated in follow-up meetings. Negotiated with suppliers and identified improvement and business opportunities within assigned accounts.

Performed administrative and personnel administration activities within the Human Resources area. Managed email communications, employee inquiries, medical certificates, personnel updates, and absenteeism records through Geopop and Adpers.

Controlled leave, occupational risk insurance, vacations, AFIP onboarding and offboarding processes, and digital payslips through Humanage. Produced KPI reports and maintained accurate, updated employee information while providing administrative support to the department.

Worked as an Operations Analyst and Special Crew Coordinator, managing logistics and organization for work teams, including COVID sanitization crews operating under 24/7 shift coverage. Coordinated daily activities, resource allocation, and delivery of scheduled services.

Managed service requests, billing spreadsheets, reports for management and clients, payroll-related personnel updates, schedules, overtime controls, and operational indicators. Provided end-to-end operational support and maintained communication with internal teams and clients.

Managed contracts and service delivery for corporate clients, including operational planning, task coordination, service supervision, and compliance with account agreements. Led a workforce of 190 employees and four supervisors, organizing schedules, duties, and priorities.

Handled client relationships, claims, quality assurance, event organization, internal logistics, and coordination with other departments. Also performed HR-related activities, including payroll updates, leave monitoring, medical certificate management, and occupational risk insurance follow-up for accounts such as OSDE, Binaria, McKinsey Argentina, CCK, Universidad del Salvador, and Havanna.

Performed comprehensive administrative management for the operations department. Coordinated and followed up on internal and external communications, administered corporate emails, and ensured timely responses to requests.

Provided customer service and telephone support, managed supply and material requests, maintained administrative records and documentation, and supported multiple departments to improve operational processes.

Provided telephone and in-person service to patients, offering guidance and administrative support. Coordinated medical appointments, managed professional schedules, and organized clinical and administrative documentation.

Processed and validated health insurance and prepaid coverage, maintained patient records, coordinated with healthcare professionals, and resolved administrative questions and complaints to support timely patient care.

Undergraduate studies in Psychology. Program not completed.

Secondary education completed, with a technical specialization in Business Administration.