I am a dedicated procurement and customer service professional with experience supporting purchasing operations, supplier coordination, customer relationships, and communications activities.
I have worked remotely as a procurement manager, identifying suppliers, negotiating and managing contracts, purchasing goods and services, tracking expenses, and maintaining procurement records using Google Sheets and Microsoft Excel.
I have customer service experience in retail and corporate environments, where I handled enquiries, processed orders and payments, maintained transaction records, and resolved customer concerns professionally.
My communications background includes press office, branding, corporate communication, broadcasting, and content-production support. I have collaborated with photographers, videographers, communication teams, radio hosts, and producers.
I hold Higher National Diploma and National Diploma qualifications in Mass Communication, along with Enterprise Development Training. I am organized, adaptable, able to work under pressure, and committed to contributing to organizational growth and service excellence.
Identified and evaluated potential suppliers and built relationships with vendors to support procurement requirements.
Negotiated and managed supplier contracts, ordered goods and services for both branches, and analyzed costs to ensure value for money.
Coordinated with suppliers, logistics, and inventory stakeholders. Documented purchased items using Google Sheets and Microsoft Excel.
Provided warm and professional service to walk-in customers and responded to customer enquiries.
Processed preorders for custom cakes and special occasions, coordinating with the bakery team to support accurate order fulfillment.
Generated sales receipts, processed payment methods, and maintained detailed daily transaction records.
Worked with photographers and videographers to showcase the First Lady's activities.
Monitored news coverage and public sentiment related to the First Lady and collaborated with other communication teams within the office.
Supported the communication department on communication projects at Total Country Services.
Collaborated with team members on presentation tasks and contributed to company branding activities.
Reported on safety measures established by health authorities.
Supported the customer service department by securely processing credit and debit card payments.
Received customer and station orders and recorded them in the customer order register.
Responded professionally to customer inquiries, reports, queries, and complaints in coordination with the Customer Service Manager, while maintaining accurate interaction and transaction records.
Collaborated with radio hosts and producers to prepare for on-air shows.
Assisted with scriptwriting and the production of on-air content.
Higher National Diploma, Mass Communication
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