Senior Technical Writer / Technical Education Content Developer Cisco Systems
Authored and maintained more than 400 technical and end-user documents across Cisco networking and security products, including switching, routing, wireless, security configuration, and network automation. Improved comprehension scores by 25% through clear, user-tested guidance.
Documented data models, system interactions, security and compliance requirements, and integration workflows in partnership with engineers, product managers, and subject-matter experts. Created reusable DITA/XML frameworks and single-sourcing models that reduced production time by 30%.
Designed and managed an AI-agent pilot that converted technical product specifications into generative, ready-to-publish content for an Amazon pilot. The AI-assisted workflow reduced writing time by approximately 60% while maintaining quality through human review.
Modernized an 850-page legacy switching documentation portfolio, reducing its volume by 55% while improving usability and discoverability. Developed structured-writing training and templates, mentored five technical writers, and led stakeholder alignment for the transformation.
