Senior Technical Writer / Technical Content Developer Cisco Systems
Authored and maintained more than 400 technical and end-user documents across Cisco networking and security products, including security configuration, switching, routing, wireless, and network automation content. Improved user comprehension scores by 25% through post-publication usability testing.
Partnered with engineers, product managers, and subject-matter experts to document data models, system interactions, compliance requirements, and integration workflows for engineering, audit, and end-user audiences. Modernized an 850-page switching documentation portfolio, reducing volume by 55% while improving usability and discoverability.
Architected reusable DITA/XML frameworks and single-sourcing models that improved governance and reduced production time by 30%. Built an AI agent for an Amazon pilot that transformed technical specifications into publish-ready generative content, reducing writing time by approximately 60% with human quality review.
Led documentation transformation stakeholder alignment, developed structured-writing training and templates, and mentored five technical writers to improve authoring consistency and quality.
