Zoop Studio
Zoop Studio

Administrative Assistant / Office Coordinator

Actively looking · Member since 12 Aug 2026
Message
Location
Belgrade, Serbia
Desired salary
Unspecified
Work preference
Hybrid / Full Time
Experience level
Mid

About

Professional summary

I am a dedicated and organized administrative professional with over four years of experience in office administration, customer service, and marketing support.

I manage daily office operations, business correspondence, document archiving, contract and invoice records, and reporting. I am comfortable coordinating meetings, travel arrangements, procurement, and management presentations.

I have strong client communication skills gained through phone, email, and chat support. I handle inquiries and complaints professionally, maintain accurate CRM records, and follow cases through to resolution.

I also have experience supporting small businesses with scheduling, client communication, e-commerce administration, social media content, and order processing. I use Canva for basic content preparation and support promotional activities.

I am known for precision, discretion, multitasking, responsibility, and teamwork. I learn quickly, take ownership of my work, and focus on keeping processes organized and efficient.

I am based in Belgrade and available for office-based or hybrid full-time work. I am ready to start immediately and aim to contribute to stable, efficient operations in a dynamic team.

Notice period: Immediate

Skills

21 capabilities

Tech stack & tools

Working toolkit

Collaboration

Communications

Design

Experience

Career history

Administrative Assistant / Office Coordinator Private Company

Managed daily office organization, correspondence, document archiving, and records of contracts and invoices.

Coordinated meetings, travel, and procurement, and prepared reports and presentations for management. Served as the first point of contact for clients through telephone and email support, scheduling, and inquiry resolution.

Improved internal procedures and digital archiving, reducing document search time by 30%.

Customer Support Associate Service Center

Provided customer support by telephone, email, and chat while maintaining customer records in a CRM system.

Resolved complaints and monitored case status through closure while maintaining high customer satisfaction. Collaborated with sales and marketing teams on offers and promotional materials.

Maintained an up-to-date customer database and prepared weekly reports.

Marketing and Administrative Support Freelance / Project-Based

Supported small businesses with business organization, appointment scheduling, and customer communication.

Managed basic social media activities, created posts in Canva, and responded to messages. Administered e-commerce activities including product entry, order handling, and delivery-related communication.

Education

Learning history

Secondary School of Economics, Belgrade

Economic Technician, Economics

Completed secondary vocational education in economics.

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