Customer Service and Administrative Support Specialist

I am a Clinical Psychologist and administrative professional with more than six years of experience in customer service, administrative support, enrollment processes, and document management within higher education institutions.

I specialize in providing in-person and remote support to students and clients. I manage academic records, enrollment documentation, immigration paperwork, and administrative follow-up with accuracy and confidentiality.

I have experience resolving inquiries through WhatsApp, email, and telephone. I am comfortable delivering personalized assistance, maintaining clear communication, and ensuring timely responses across multiple service channels.

I am skilled in CRM data entry, Google Drive, Microsoft Office, document organization, and record tracking. My work is characterized by strong attention to detail, organization, and effective time management.

I am a native Spanish speaker with advanced Portuguese proficiency and intermediate Guarani. I bring an empathetic, service-oriented approach and a commitment to providing efficient administrative and customer support.