Customer Support and Data Support Analyst

I provide first-line support for more than 30 customer-facing data cases each day. I investigate and resolve data inconsistencies independently using HubSpot and Microsoft Excel.

I prepare timely, structured reports on data issues and contribute to improved response times for customer requests. I also collaborate with cross-functional teams to streamline workflows, improve operational processes, and reduce reporting errors.

I managed and resolved more than 50 daily business-client inquiries involving billing, delivery, and account issues, achieving a 90% issue-resolution rate within agreed service timelines. I maintained and updated client records in SAP to improve data integrity and reduce record retrieval time.

I investigated delivery failures by reviewing SAP records, coordinating with logistics teams, identifying documentation errors, and communicating resolutions clearly to clients. I partnered with logistics and finance teams to address delivery and payment issues, reducing delays and identifying process improvements.

I handled 40 to 60 daily customer interactions involving account inquiries, transactions, and complaints while maintaining professional customer-service standards. I provided clear and empathetic communication to help customers understand and resolve their concerns.

I improved first-contact resolution practices and reduced complaint escalation rates by 20%. I supported positive customer experiences by responding promptly, documenting cases, and resolving issues within service expectations.

I managed daily customer inquiries by phone and in person, providing accurate information about shipment status, delivery updates, and available service options. I ensured customers received timely support throughout the shipping process.

I resolved delivery and service-related complaints with a strong focus on first-contact resolution. My support helped reduce customer wait times by 15% while maintaining clear communication and service quality.