I am a results-driven administrative support, virtual assistance, and technical support professional with more than six years of experience in customer-facing and remote operational environments.
I specialize in client intake, onboarding, appointment scheduling, data entry, document management, CRM administration, and case or policy record management. I focus on keeping workflows organized, accurate, and responsive.
I have supported insurance agencies by processing claims and audits, managing policy renewals, tracking leads and opportunities, and improving communication with clients. I am comfortable handling sensitive documentation and verification processes.
I also bring strong technical support and customer service experience, including troubleshooting issues, resolving inquiries through phone and email, and using CRM data to improve customer interactions. I achieved a 95% first-contact resolution rate in a previous support role.
I enjoy training and mentoring new team members, creating FAQs and troubleshooting documentation, monitoring performance, and providing coaching. I am adaptable, analytical, organized, and committed to delivering high-quality support in fast-paced environments.
