I am an operations, client success, and training professional with more than 15 years of experience supporting wellness, beauty, retail, logistics, and healthcare-related organizations. I specialize in building structured processes that improve service quality, team performance, client retention, and commercial outcomes.
I bring strong operational administration capabilities, including SOP development, documentation, workflow optimization, quality assurance auditing, calendar management, and training scheduling. I am comfortable coordinating multiple priorities while maintaining clear communication and consistent execution.
My background in learning and development includes training needs assessment, instructional design, curriculum development, onboarding systems, adult learning frameworks, and performance evaluation. I have designed practical training materials for frontline, technical, sales, and service teams.
I also have experience in client success and consultative sales, creating tailored client recommendations, managing key accounts, improving repeat bookings, and supporting customer lifetime value. I approach client-facing work with a balance of empathy, service excellence, and revenue awareness.
In logistics and trade compliance, I have managed import documentation, customs clearance requirements, INCOTERMS, vendor coordination, freight forwarding relationships, and regulatory processes. I am detail-oriented and focused on preventing delays, errors, and compliance risks.
I use AI-assisted research, workflow automation, Google Workspace, and Microsoft Office to improve productivity and documentation quality. I am seeking an opportunity where I can contribute my operations, executive support, training, and client success expertise.
Conducted structured clinical consultations and developed tailored wellness plans for high-value clients. Supported stronger repeat booking rates and client retention through clear recommendations and follow-through.
Applied consultative sales frameworks to premium product offerings. Helped improve customer lifetime value and average transaction size while maintaining a high-quality client experience.
Standardized Training Needs Assessments across regional centers to identify operational gaps among newly onboarded and tenured employees. Led operational and frontline training initiatives across multiple sites.
Designed and deployed clinical-grade training modules that improved sales conversion and technical service delivery. Audited services against corporate SOPs and quality standards to strengthen brand compliance.
Managed international supply chain documents, import clearance permits, and global shipping protocols under INCOTERMS frameworks. Coordinated compliance requirements to support timely movement of inventory.
Worked with international vendors, freight forwarders, and trade authorities to maintain uninterrupted product flow. Oversaw customs compliance processes to reduce port-clearance delays and regulatory penalty risks.
Directed regional sales pipelines and deployed targeted field campaigns to expand market share and product adoption. Supported the execution of regional sales initiatives and performance plans.
Implemented real-time field coaching and performance tracking for frontline retail teams. Helped improve team effectiveness and sales results through structured coaching.
Authored technical product curricula and clinical training guides for specialized medical-aesthetic sales and education teams. Developed materials that supported consistent technical knowledge and service standards.
Managed B2B corporate relationships as a Key Accounts Specialist. Focused on client retention, account support, and productive business partnerships.
Created and implemented monthly and annual corporate training calendars to support organizational growth and frontline capability development. Delivered structured learning programs for operational teams.
Evaluated training program ROI and effectiveness metrics. Continuously refined modules using updated quality assurance frameworks and service protocols.
Managed full-cycle talent acquisition processes for specialized medical, clinical, and corporate roles. Supported sourcing, screening, and placement activities across hiring pipelines.
Collaborated with department leaders to forecast staffing requirements. Executed targeted sourcing strategies to identify suitable candidates for business needs.
Coordinated nationwide beauty and luxury skincare training programs for retail associates and beauty advisors. Supported consistent delivery of brand education across points of sale.
Created instructional manuals and onboarding blueprints to standardize global brand execution. Helped teams apply product, service, and operational standards consistently.
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology. Served as an Institutional Testing & Evaluation Office Assistant during years one and two, and as a Special Education Department Assistant during years three and four.
Medical Coding Certification, Medical Coding
Completed a Medical Coding Certification program in Dubai, United Arab Emirates.
Caregiver Certification, Caregiving
Completed a Caregiver Certification program, including six months of clinical practice in the Admitting Unit at Notre Dame de Chartres Hospital.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Emily Foreman Director of Customer Success 
Tushar Samar Senior Merchandiser 
Ivan Khrustalev IT Business Analyst 
Giorgi Gusharashvili Growth & Operations Operator 
BELN URRUTIA Customer Onboarding Manager | Customer Success & Operations Manager 
Ria Ravika Buyer and Merchandising Professional 
Jinelyn Ligtas BPO Team Leader 
Daniel Amundson Chief Technology Officer