Operations Team Lead

Lead and manage Underwriting, Legal, and Back Office teams in an FCA-regulated financial services environment. Monitor and optimize end-to-end loan-processing workflows to improve operational efficiency and customer outcomes.

Produce operational reports, KPI dashboards, and business analytics for strategic decision-making. Ensure FCA compliance, conduct quality assurance reviews, manage workforce planning and performance, maintain procedures and communication templates, and drive continuous process improvement.

Developed and implemented procurement strategies aligned with organizational objectives. Led end-to-end tendering, supplier selection, contract negotiations, vendor management, procurement governance, and policy development.

Led procurement digital transformation initiatives involving ERP and CRM solutions. Developed procurement KPIs, performed supplier risk and contract-performance reviews, managed departmental budgets, and collaborated with Finance, Legal, Marketing, IT, and Operations teams.

Held the Commercial Director role at Crossroad LLC, with responsibility for commercial leadership during the stated period.

Applied experience in commercial management, business transformation, stakeholder management, reporting, and operational improvement.

Managed sales strategy and business development activities. Led key-account management and client relationship initiatives.

Implemented CRM-driven sales processes and performance-tracking systems. Developed sales forecasts, pipeline management, and reporting mechanisms while collaborating with technical and engineering teams on project opportunities.

Developed and managed sales pipelines and customer-acquisition initiatives. Prepared commercial proposals, tender documentation, and cost estimations.

Coordinated business development and marketing activities. Supported CRM implementation and sales-process improvement initiatives.

Prepared project cost estimates, bills of quantities, and tender documentation for engineering and construction-related work.

Supported budgeting, forecasting, and project-planning activities. Collaborated with engineering teams on technical project assessments.

Managed customer experience and daily business-center operations. Supported international clients and business customers through operational processes and service-delivery activities.

Contributed to the implementation of new operational systems and internal tools.

Delivered customer support and administrative services in a business-center environment. Managed office operations and client-onboarding activities.

Supported sales and business-development initiatives while maintaining service delivery for clients.

Thesis: The Impact of Renewable Energy Sources on the Business Process of Georgian Railways.