Professional Virtual Assistant and Key Account Manager

I manage and retain high-priority B2B corporate accounts for retail and industrial graphics projects. I oversee complex graphic production, design, and implementation initiatives remotely.

I coordinate design rollouts and installations for flagship clients, ensuring deadline compliance and quality control. I also use LinkedIn Sales Navigator and targeted cold outreach to expand the enterprise sales pipeline and generate qualified leads.

I managed the end-to-end B2B sales cycle, from client prospecting through contract closing. I built long-term professional relationships focused on retention and repeat business.

I served as the operational liaison between key accounts and production teams, translating custom technical requirements into successful project delivery. I also tracked account-level cost structures to improve margins and revenue efficiency.

I oversaw daily administrative operations, including e-invoicing, digital inventory records, and distribution logistics tracking. I maintained organized operational documentation and supported business continuity.

I managed operational budgets and monthly expense reconciliations, identifying and resolving cost discrepancies. I also handled multi-tier customer escalations to improve loyalty and customer lifetime value.

I processed customs documentation and trade certificates with a strong focus on accuracy and regulatory compliance. I supported reliable documentation workflows for international trade operations.

I coordinated multimodal freight logistics and customs clearance updates with brokers and terminal warehouses. I also provided executive assistance to the Head of Sales through calendar management, commercial correspondence, and report preparation.

I monitored the end-to-end tracking lifecycle of import shipments and provided proactive updates to high-volume commercial clients. I helped maintain visibility across supply chain activities.

I delivered tailored product advisory to corporate buyers, matching catalog options to their needs. My work supported upselling opportunities, repeat orders, and stronger B2B client relationships.

I led and motivated a remote team of frontline telephone support agents. I monitored service performance to ensure retention KPIs and quality benchmarks were consistently achieved.

I designed and delivered training programs focused on negotiation, active listening, and objection handling. These initiatives strengthened agent performance and customer interactions.

I supervised large-scale customer support operations for mass corporate accounts. I ensured compliance with service-level agreements and operational quality expectations.

I analyzed individual and team performance metrics to identify opportunities for improvement. I used the findings to create targeted strategies that improved service delivery and team results.

I negotiated agreements with domestic and international vendors to improve supply logistics and reduce procurement costs. I supported vendor relationships and purchasing activities for construction operations.

I audited cash-flow activities, allocated operational budgets to field projects, and supervised physical inventory controls. My responsibilities supported financial discipline and effective resource management.

I planned active commercial campaigns and coordinated proactive collection activities. I supported sales initiatives designed to strengthen commercial results.

I also trained junior staff in persuasive communication strategies. This work helped improve team readiness for client-facing sales and collection conversations.

Bachelor of Science degree in International Trade.