Customer Service and Operations Specialist

I am a customer service and operations professional with experience in B2B communication, client onboarding, and high-volume client coordination.

I provide fast and accurate support while maintaining strong attention to detail, accountability, and customer satisfaction. I have managed communications for hundreds of clients each week in a fast-paced environment.

I am skilled in process and workflow optimization, data tracking, process documentation, and digital systems organization. I use logical problem-solving to help improve operational efficiency and client experiences.

I bring accountancy training and foundational knowledge of accounting and audit principles to my work. This background supports my accuracy in administrative, billing, and data-related tasks.

I am comfortable working independently in remote digital environments and using tools such as Google Workspace, Microsoft Office, Notion, and Adobe Photoshop. I communicate in Filipino, English, and Korean.