I am a customer service and customer care professional with more than 10 years of experience supporting customers, coordinating services, and resolving operational issues.
I have experience handling high volumes of inbound and outbound customer interactions, responding to inquiries, processing orders, troubleshooting issues, and managing complaints with a service-focused approach.
I have supported specialized industries including microscopy systems, streaming services, travel, ground transportation, and luxury car rental-related operations. I provide functional and technical support while helping customers maintain service continuity and system availability.
I am proficient in SAP, Salesforce, dispatch coordination, Gantt-based scheduling, Microsoft Office, and customer relationship processes. I communicate effectively with customers, sales teams, pricing teams, and different management levels.
I am fluent in English and have intermediate German skills at B2 level. I have also participated in international learning opportunities in Munich and San Francisco focused on technology and urban mobility.
I hold an undergraduate degree in Production Processes from FATEC São Paulo and bring a structured, customer-oriented, and collaborative approach to service operations.
Handled inbound and outbound customer calls and delivered customer care services dedicated to microscopy solutions.
Provided expert workflow and technical support to help customers maximize system availability, maintain peak performance, and optimize budget control.
Worked in a temporary Salesforce support customer care role, handling inbound and outbound calls for Star+ services.
Processed orders, answered customer questions, troubleshot problems, provided product information, handled complaints, set appointments, and collected survey data through outbound calls.
Identified and resolved issues affecting booking operations while providing international customer service support.
Coordinated personalized ground transportation based on traveler itineraries and destinations, managed quotation requests, and worked with sales executives and the pricing team to prepare customer proposals.
Undergraduate, Production Processes (Mechanical Engineering)
Completed undergraduate studies in Production Processes with a Mechanical Engineering focus. Participated in coursework and activities related to German and Portuguese language expressions in business contexts, Baja SAE engineering design projects, and mobility transportation events.
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