Customer Service and Support Professional

Served more than 150 guests per shift while maintaining professional, timely, and accurate customer service during peak periods, weekends, and public holidays.

Processed point-of-sale transactions and customer payments with 100% accuracy while following operational and safety procedures. Resolved customer complaints and accommodated special dietary requests, contributing to 95% positive guest feedback.

Recorded and communicated customer requests clearly, followed up on outstanding orders, and kept guests informed throughout the service process. Collaborated with more than 15 team members to support smooth daily operations.

Delivered front-line customer support in a fast-paced hospitality environment and contributed to positive guest experiences. Managed guest bookings, front-desk enquiries, and customer communication during high-volume service periods.

Responded to customer concerns, gathered relevant information, and coordinated timely resolutions with internal team members. Maintained accurate booking and customer information while handling confidential details professionally.

Supported payment processing, point-of-sale activities, and general front-of-house administration. Balanced competing priorities, communicated service updates clearly, and maintained an organised customer-facing environment.

Currently pursuing a Bachelor of Education degree.