Senior Optical & Microwave Engineer

Delivered L2 technical support for DWDM, OTN, SDH, microwave, IP, and GPON solutions at Huawei TAC Brazil while maintaining SLA and KPI targets. Managed complex troubleshooting, rectification, software upgrades, and customer-facing support activities.

Led biannual optical and microwave network audits, presenting findings and recommendations to customers. Reduced network downtime by 20% through software upgrades and rectification work, and reduced ticket resolution time by 40% through collaborative process improvements.

Managed a Huawei network team for two years across IP, GPON, and transmission operations. Directed 24/7 operations and coordinated crisis and critical incident responses for P1/P2 events.

Deployed and commissioned DWDM, SDH, PTN, and microwave transmission equipment for Vivo, Oi, and GVT carrier networks. Performed installation, configuration, integration, acceptance testing, troubleshooting, and service activation.

Led the deployment of more than 150 Huawei devices across Latin America, improving network stability by 30% and supporting on-time service activation. Provided on-site and remote support to maintain network availability and meet project delivery timelines.

Provided L2 TAC support for DWDM, SDH, PTN, and microwave solutions to carrier clients throughout Brazil and Latin America, consistently meeting SLA and KPI targets.

Supported the deployment and expansion of Oi's transport network, including installation, integration, commissioning, and service activation. Performed root cause analysis and resolved complex issues with field, project, and R&D teams to help maintain 99.9% network availability.

Delivered technical training programs on Huawei DWDM, PTN, SDH, and microwave solutions for customers, partners, and field engineers across Brazil and Latin America. Increased technical training completion rates by 25%.

Conducted theoretical and hands-on training covering installation, configuration, commissioning, operation, maintenance, and troubleshooting of carrier-grade transmission networks. Delivered knowledge-transfer programs in Venezuela, Chile, Peru, and Colombia, adapting content to local customer requirements.

Worked on operations and maintenance projects for the Telemar network, providing corrective and preventive maintenance for backbone and access-network infrastructure.

Performed troubleshooting, fault diagnosis, and maintenance on DWDM, SDH, routers, and central-office equipment. Supported high network availability, service continuity, and compliance with operational performance standards.