IT Support & Systems Engineering Specialist | Technical Support | Application Support | SQL

IT Support and Systems Engineering Specialist with 10+ years of combined experience in technical support, IT operations, systems troubleshooting, application support, and Trust & Safety operations.

Experienced in Windows and Linux environments, SQL, PostgreSQL, MySQL, hardware and software troubleshooting, network configuration, and remote technical assistance.

Currently working in Technology and System Engineering at Who's Next Shpk, where I contribute to platform reliability, automated spam and fraud detection, regex-based content filtering, database operations, quality assurance, and technical investigations.

Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify root causes, document solutions, and support business-critical systems.

Native Albanian speaker with B2 English proficiency. Seeking a fully remote international opportunity in IT Support, Technical Support, Application Support, Systems Troubleshooting, or Technical Operations.

Available for remote full-time or part-time opportunities.