I am a CompTIA A+ certified IT support and help desk professional based in Córdoba, Argentina, with more than three years of experience in remote troubleshooting and hands-on computer and mobile device repair.
I have worked with customers remotely through TeamViewer and Windows Remote Desktop, diagnosing software, hardware, connectivity, and general PC issues. I enjoy solving problems clearly and efficiently while providing respectful customer service and post-repair support.
My technical background includes desktop, laptop, and mobile phone repair, software installation, component repair, soldering, Windows troubleshooting, and remote support. I am also studying for the CompTIA Network+ certification and have foundational networking knowledge in routing, switching, VPNs, DNS, DHCP, and IP addressing.
I use Python, SQL, Bash, and PowerShell scripting to support task automation and troubleshooting. I also have experience using AI-assisted development and troubleshooting tools, including Lumo, Ollama, and Mistral LLM.
Alongside my IT studies and work experience, I am completing a degree in Modern Literature with a focus on editing and proofreading. This background has strengthened my written communication, editing, customer relations, and problem-solving skills.
I am seeking a remote IT support or help desk role where I can assist customers, troubleshoot technical issues, continue developing my networking skills, and contribute effectively in both high-pressure and lower-demand environments.
