Administrative Assistant

Managed the executive calendar and confirmed more than 15 client appointments each week across multiple clients and time zones. Handled client communications, inquiries, and follow-ups through email, phone, and social media.

Maintained organized digital records for invoicing and confidential client documentation. Built a structured task-tracking system to improve deadline compliance and implemented a three-month content workflow plan that increased client engagement by 15%.

Managed guest bookings, inquiries, reservations, and related client records while keeping documentation accurate and current. Coordinated event schedules and vendor communications to support smooth service delivery.

Handled customer complaints using effective service-recovery practices, contributing to a 20% increase in customer satisfaction within three months. Maintained structured booking and client-record documentation systems.

Coordinated executive meetings and prepared accurate, timely board meeting minutes. Processed invoices and maintained compliance and client records in SAP ERP, achieving 100% documentation accuracy.

Supported recruitment coordination through candidate application review, communication, and onboarding scheduling. Developed standard operating procedures to streamline administrative workflows and trained three new administrative support staff members.