I am a business operations and e-commerce professional with experience in procurement, customer care, logistics, inventory control, and back-office operations. I have supported online retail businesses, marketplaces, travel sales campaigns, and physical retail environments.
I have managed customer interactions through phone, chat, written channels, social media, and CRM platforms. My work includes lead qualification, quotations, sales support, follow-ups, retention, cross-selling, refunds, cancellations, and issue resolution.
I am experienced in e-commerce operational processes, including product and inventory uploads, marketplace management, order logistics, supplier coordination, invoicing, returns, and dropshipping operations. I have worked with Shopify, Magento, VTEX, Amazon, Mercado Libre, and Liverpool.
My procurement and logistics background includes supplier portfolio management, negotiation support, inventory monitoring, shipment coordination, and handling delays and back-office incidents. I am comfortable working with CRM and ERP systems such as SAP, Salesforce, Zendesk, and SMueblería.
I also have experience supporting digital marketing activities through social media content, newsletters, Google Ads, Facebook Advertising, and MailChimp. I am available immediately and willing to travel.
Provided customer service and sales support in a retail boutique environment.
Managed cash and card payments, refunds, daily register closing and auditing, inventory, store maintenance, and security protocols.
Worked as a Mini-Vacations Advisor selling discounted packages associated with Vacation Club presentations under defined terms and conditions.
Conducted daily outbound calls to received leads, explained promotions, and qualified prospective couples.
Served as a Digital Advisor responsible for customer care and back-office control for e-commerce operations.
Managed inventory uploads and updates across Shopify and marketplaces including Mercado Libre, Amazon, and Liverpool. Handled purchasing, logistics, procurement, dropshipping operations, social media content, and MailChimp newsletters.
Sold vacation packages through hotel booking platforms and Vacation Club presentation invitations under specified terms and conditions.
Qualified leads, completed follow-ups, prepared price quotes through TH Operadora and Hotel Do, and supported sales closing activities.
Managed front-office and back-office activities for two footwear brands.
Provided customer care and sales support through written channels, phone, and social media. Handled logistics, returns, refunds, invoicing, VTEX CMS, and SAP CRM.
Supported corporate inbound sales for a furniture startup, including quotations, negotiation, and closing through Zendesk CRM.
Managed customer service, logistics delays, returns, cancellations, supplier portfolio activities, inventory uploads, Magento updates, and invoicing through SMueblería.
Supported an international e-commerce campaign for a luxury sportswear brand, providing customer service through phone, chat, and social media.
Managed Argentina campaign back-office processes including invoicing, international logistics with DHL, FedEx, and OCA, cancellations, incidents, returns, refunds, Salesforce CSM, and SAP CRM.
Provided customer care through phone, written channels, and social media.
Managed back-office logistics, incidents, inventory control, backorders, stockouts, and supplier coordination through Seller Center.
Provided customer care through written communication, phone, and social media, with experience in retention and cross-selling campaigns.
Managed back-office logistics including international shipments, Seller Center and warehouse processes, backorders, stockouts, and refunds using Salesforce CSM, Zendesk, and Magento CRM.
High School Diploma
Completed high school education in Mexico City.
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