I am a customer-facing professional with experience in customer success, sales, account management, tourism, events, and marketing across Brazil, Canada, and the United States. I build trusted client relationships and manage customer journeys from initial inquiry through delivery and retention.
I am experienced in maintaining accurate CRM and account records, coordinating communication across internal teams, and resolving issues before they affect customer satisfaction. My approach is organized, proactive, and focused on clear follow-through.
Throughout my career, I have partnered with sales, design, production, suppliers, vendors, sponsors, and marketing teams to deliver strong client outcomes. I am comfortable managing multiple accounts, priorities, budgets, timelines, and stakeholder expectations simultaneously.
I bring multicultural experience from working with clients and partners in Brazil, Canada, and the United States. I have also supported international students and diverse customer groups, helping them navigate services, programs, and complex situations with confidence.
I work effectively in remote environments and across time zones, particularly with U.S.-based clients. I am authorized to work in Brazil, Canada, and the European Union through Italian citizenship.
Managed custom sports apparel customer orders from the first inquiry through delivery, serving as the primary client contact throughout the order lifecycle.
Maintained accurate CRM and order records, handled client communication through email, phone, and Zoom, and proactively addressed issues to prevent delays or dissatisfaction. Coordinated closely with sales, design, production, and factory teams to keep orders on track.
Built and maintained relationships with suppliers and partners, negotiated terms, and monitored service quality and delivery performance.
Tracked customer experience and satisfaction through research and market data, using insights to improve offerings and identify opportunities. Represented the organization with industry stakeholders and collaborated with marketing and communications teams on product positioning.
Managed vendor, sponsor, and client relationships for major accounts, including the Pan American Games, Toronto Auto Show, and Canadian Gift Show.
Led logistics, budgets, and timelines across multiple client engagements. Balanced competing priorities while supporting successful event execution and brand activation.
Delivered hands-on customer service and coached associates on service standards, customer loyalty, and retention practices.
Resolved customer concerns directly and contributed to a team culture focused on positive experiences, repeat business, and long-term customer relationships.
Advised international students on educational programs, academic progress, and adapting to life abroad. Maintained daily communication with students, agents, and internal teams.
Provided culturally responsive support to a diverse client group, helping improve student satisfaction and retention through consistent relationship management.
Postgraduate Certificate, Events & Marketing
Postgraduate certificate focused on events and marketing.
Bachelor's Degree, Tourism
Bachelor's degree in Tourism.
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