Customer Success | Account Management | B2B Sales | Business Development

Manage a portfolio of approximately 100 active B2B accounts throughout a six-month post-sale lifecycle, building strong client relationships and driving customer success. Monitor transaction volume, revenue, product adoption and account performance to identify retention, growth and expansion opportunities. Provide consultative support, resolve client needs, strengthen engagement and develop strategies to increase account value and long-term customer relationships.

Managed approximately 100 B2B accounts while combining new business development with post-sale relationship management. Generated 100% of my sales pipeline through self-sourced prospecting, identifying and qualifying opportunities, conducting consultative sales conversations and managing negotiations through closing. Maintained ownership of client relationships during a six-month post-sale cycle, supporting retention, engagement and account growth.

Led and developed a team of 6 sales representatives while maintaining direct responsibility for B2B sales and key client relationships. Recruited, trained and supported the sales team, monitored performance and helped drive revenue growth. Managed negotiations, customer relationships, sales strategy and business development across the company's distribution operation, serving electrical supply and construction-related retailers.

Managed the full B2B sales cycle from prospecting and lead generation through negotiation, closing and post-sale relationship management. Acquired 108 new clients during my first year and expanded the company's customer base across three regions. Developed long-term relationships with retailers and distributors, managed client needs and identified opportunities for repeat business and revenue growth.

Technology Degree in Commercial Management focused on sales management, business strategy, negotiation, customer relationships, marketing, financial management, and commercial operations.