Customer Service Executive | Sales & Administration

Managed administrative operations, transaction processing, and record-keeping while delivering customer service in a resort environment.

Supported social media marketing and content-supervision initiatives to improve brand visibility and customer engagement. Streamlined administrative processes and took on additional customer service responsibilities to support guest satisfaction and daily operations.

Contributed to business-growth initiatives associated with a 50% increase in monthly revenue since 2024.

Managed guest check-in and check-out operations, cashiering, customer communications, and front-office administration to provide a seamless guest experience.

Resolved guest queries and coordinated with cross-functional departments to maintain high service standards. Worked effectively in rotational shifts and supported extended hours during peak event seasons.

Received appreciation from Operations Management for dedication, reliability, and performance during high-demand periods.

Completed a diploma in Animation and Graphics Design.

Completed 11th standard in Science.

Completed 10th standard.