Secretary / Accounting Assistant

I work as a nanny and domestic employee for an Italian family in the Albaro area of Genoa.

My responsibilities include household support and childcare assistance in a family setting.

I provided commercial information and guidance to prospective clients in the United States and Latin America interested in purchasing English-language courses. I delivered customer service and supported clients throughout the sales process.

I managed the referrals program, including the control and registration of recommendations and word-of-mouth leads. I also used HubSpot CRM to monitor contacts and follow up on sales opportunities.

I handled invoicing and accounting entries using SAP. I sent scanned invoices to clients by email and planned delivery routes for physical invoice distribution when needed.

I received and verified documentation related to tax withholdings, checks, and bank transfers. My work supported credit administration, collections processes, and accurate financial records.

I supported the general coordination of food service, catering, and banquet activities. I provided direct guest service and helped maintain positive guest relationships.

I managed commercial relationships and negotiations with suppliers, processed administrative procedures for supplier payments, and coordinated shifts and account reporting for temporary and on-call personnel.

I monitored the transport fleet in real time through GPS systems. I also controlled and managed drivers’ overtime hours.

I prepared and sent quotations for freight transport services, supporting operational coordination and customer communication.

Completed secondary education and obtained a high school diploma.