I am a dedicated Customer Service Representative with experience delivering empathetic, professional support across phone, email, chat, and in-person service environments. I am comfortable resolving customer concerns, documenting interactions accurately, and maintaining composure in fast-paced situations.
I have experience troubleshooting account, product, and technical issues while using CRM and ticketing platforms. I focus on clear communication, active listening, and practical problem-solving to create positive customer experiences.
My background includes remote customer support, retail sales, cashiering, hospitality, and food service. These roles have strengthened my ability to multitask, process transactions accurately, manage customer expectations, and collaborate effectively with team members.
I am proficient with Microsoft Office, Google Workspace, communication tools, and cloud-based systems. I also have familiarity with Zendesk, Freshdesk, Slack, EHR systems, Windows, Linux, data entry, and beginner-level Python.
I am interested in customer support opportunities, particularly in healthcare and managed care environments. I bring a strong work ethic, remote-work discipline, responsiveness, and a commitment to helping customers receive timely and accurate assistance.
