I am a customer support professional with remote experience assisting customers through phone, email, and chat channels. I focus on providing clear, professional communication and timely resolution in fast-paced support environments.
I have experience managing support tickets, documenting customer cases in CRM systems, and following up on account, billing, product, and technical concerns. I am comfortable escalating complex issues to the appropriate teams while keeping customers informed.
I have worked with Zendesk, Salesforce, HubSpot, and Gorgias, using knowledge base resources and AI-assisted tools to improve response accuracy and customer self-service. My support background includes account verification, billing support, scheduling, and CRM documentation.
My prior customer-facing roles in retail and hospitality strengthened my ability to handle transactions accurately, resolve concerns professionally, manage guest flow, and maintain a positive customer experience during busy periods.
I am currently building healthcare support knowledge through HIPAA training and pursuing a Cisco CCST IT Support Specialist certification. I bring a service-focused mindset, strong problem-solving ability, and adaptability to remote customer support opportunities.
