I am an executive support and operations professional with experience coordinating calendars, client workflows, vendor relationships, budgets, CRM processes, and automation in remote environments.
I provide high-touch support to executives and private clients, managing scheduling, travel logistics, inbox-related priorities, follow-ups, and changing requirements while maintaining confidentiality and operational continuity.
I have managed client pipelines of more than 30 clients and resolved over 25 support cases weekly while maintaining a 95% satisfaction rate. I use disciplined CRM maintenance and clear communication to improve client retention and reliable handoffs.
I build practical workflow improvements using tools such as Zapier, HubSpot, Zoho CRM, Google Workspace, Microsoft 365, and Airtable. My automation work has reduced manual processing time by 30% and improved recurring reporting visibility.
I also bring research, data analysis, and teaching experience, including delivering stakeholder-ready market research reports and mentoring learners in spreadsheet-based data analytics. My academic background supports structured problem-solving, analytical thinking, and evidence-based decision-making.
I am focused on remote executive assistant, operations support, client support, and administrative coordination opportunities where I can help founders and teams keep cross-functional work organized as they scale.
I manage calendars, bookings, budgets, and scheduling logistics for more than four private clients as their sole executive point of contact.
I coordinate vendor changes and last-minute schedule adjustments, track commitments, align logistics, and ensure executive priorities and operational details do not fall through the cracks in a remote environment.
I resolved more than 25 client support cases per week while maintaining a 95% satisfaction rate in a deadline-driven operations environment.
I built Zapier automations that reduced manual processing time by 30%, streamlined recurring reporting, and improved workflow reliability, response discipline, and process visibility.
I manage the full client pipeline, from acquisition through retention, for a portfolio of more than 30 remote clients using CRM-driven workflows.
I improved monthly outreach conversion by 15% through personalized follow-up, CRM maintenance, data hygiene, and consistent client record management that supports reliable handoffs and retention.
I delivered more than five client-ready market research reports within three-day turnaround periods for external stakeholders.
I compiled market research into concise reporting outputs that supported stakeholder review, decision-making, and clear communication of findings.
I mentored 20 to 25 students through data analytics fundamentals and applied spreadsheet-based projects.
I explained technical concepts clearly and guided learners through structured, practical exercises using spreadsheet workflows.
Master's Degree, Public Health (Epidemiology)
Ongoing graduate study in public health with a focus on epidemiology. Building analytical and research foundations relevant to data-informed operations, reporting, and structured problem-solving.
Bachelor's Degree, Biochemistry
Completed undergraduate study in biochemistry, covering foundational and applied aspects of the discipline. Developed scientific, analytical, research, and evidence-based problem-solving skills.
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