Customer Service and Sales Professional

I am a results-driven customer service and sales professional with more than three years of experience supporting customers, building client relationships, and contributing to business growth.

I provide member and customer support across benefits, eligibility, claims, account inquiries, and issue resolution. I focus on maintaining quality, compliance, accurate documentation, and a positive customer experience.

I have experience in sales development and business development, including outbound calling, cold email outreach, LinkedIn prospecting, lead qualification, and scheduling discovery meetings and product demonstrations.

I am skilled in customer relationship management, account engagement, relationship building, active listening, conflict resolution, and identifying customer needs. I work effectively in fast-paced environments and consistently aim to meet productivity and performance goals.

I collaborate well with sales, marketing, account executives, and internal service teams to resolve issues, generate qualified opportunities, and support revenue growth. I am comfortable using CRM and customer support systems to maintain reliable customer records.

I hold a B.Ed. in Educational Technology and a Diploma in Law, bringing strong communication, documentation, and problem-solving capabilities to customer-facing and sales-focused roles.