Director of Operations FounderVideo
- Served as the Founder’s second-in-command, taking ownership of day-to-day operations, execution priorities, team coordination, and system improvements across the business.
- Oversaw delivery operations for 50+ U.S., UK, and Australian clients, coordinating cross-functional teams to ensure on-time delivery and a consistent client experience.
- Led a remote, cross-functional team of editors, virtual assistants, and project managers, while managing a pool of freelance talent to provide additional capacity as needed, establishing accountability, resolving operational bottlenecks, and keeping execution on track across multiple client engagements.
- Directed content production for executive and founder-led brands, coordinating teams and workflows to deliver thought leadership, promotional, and product-focused content.
- Built and implemented SOPs, workflows, and internal systems that improved operational consistency, reduced execution friction, and made recurring processes easier to execute and scale.
- Worked closely with the Founder across client management, team operations, process improvement, project coordination, and day-to-day problem-solving, stepping into different functions as needed in a lean, fast-moving agency environment.
