Technical Support Engineer

Provided enterprise technical support across approximately 25 client organizations supporting up to 300 end users in Microsoft 365 environments. Administered Microsoft Entra ID and Exchange Online, including user provisioning, mailbox permissions, licensing, password resets, MFA, Conditional Access requests, and account lifecycle activities.

Investigated authentication, identity, and access issues while meeting SLA targets. Supported Microsoft Purview eDiscovery requests, documented troubleshooting procedures, coordinated remediation with Tier 2 engineers, and maintained incident ownership through resolution or escalation.

Processed customer onboarding requests by configuring vacation rental properties within the Lodgify platform. Verified property information and maintained accurate configuration data.

Supported connectivity between Lodgify and third-party platforms including Airbnb and Booking.com. Collaborated with internal teams to complete onboarding activities on time and maintain service quality.

Provided onsite enterprise IT support for approximately 400 corporate users at ExxonMobil administrative offices. Diagnosed and resolved Windows, hardware, software, peripheral, and Active Directory user administration issues while maintaining service levels.

Participated in workstation deployment and hardware refresh projects. Took ownership of IT asset inventory, procurement, warranties, lifecycle tracking, equipment loans, and end-of-life replacements, and later supported conference room technology and meeting-related issues.

Served as the sole onsite IT technician for the Buenos Aires branch, providing day-to-day technical support for approximately 50 users in a banking environment. Delivered hardware, software, and Windows support to maintain uninterrupted business operations.

Acted as the liaison between branch personnel and centralized Infrastructure, Networking, Information Security, and Development teams. Coordinated vendors including Red Link, supported cabling and switch testing activities, and independently prioritized business-critical incidents.

Provided onsite desktop support for approximately 400 to 500 corporate users as part of a four-person enterprise support team. Diagnosed and resolved Windows, hardware, software, printer, and Active Directory-related incidents.

Deployed standardized Windows images and supported enterprise migration projects, including Windows XP to Windows 7 migration and the rollout of approximately 400 corporate laptops. Performed user data backup and restoration during workstation replacements and operating system migrations.

High School Diploma completed in Buenos Aires, Argentina.