Project Manager | Operations & Administrative Support Specialist

I own end-to-end delivery of AI automation and workflow projects, creating project plans, timelines, and deliverables aligned with company objectives. I coordinate developers, automation specialists, and designers to support quality implementation and optimization.

I serve as the primary client and delivery-team contact, gathering requirements, managing expectations, communicating progress, monitoring risks, and supporting project sign-off. I report directly to the CEO with performance summaries and scalability recommendations while maintaining briefs, progress reports, and post-project evaluations.

I use Claude, Claude Cowork, and ChatGPT daily to speed up research, documentation, reporting, and client updates.

I run live Zoom sessions end to end, including breakout-room setup, participant admission, and enforcement of program guidelines. I provide first-line support for student questions and program FAQs, resolving routine concerns without unnecessary escalation.

I manage program data using AI to reduce manual sorting and reporting work. I also drive engagement in the Circle community by responding to posts, prompting discussions, and coordinating task ownership and handoffs with the admin team.

I built the company ClickUp project management system from scratch after assessing business needs. This included custom workflows, layouts, role-specific task lists, structured onboarding, and internal workflow mapping to improve ownership and operational clarity.

I designed and documented a sales copy review process with automation, configured Make automations for spreadsheet, email, and Slack notifications, and integrated forms that automatically generated ClickUp tasks. I also administered ClickUp, CRM, business email, permissions, alignment meetings, clarification calls, and progress reporting.

I led host rooms on a live social platform, opening conversations and building rapport with an international user base. I managed user admissions and supported active participation during live sessions.

I escalated problematic behavior and resolved real-time issues to help sessions run smoothly. I worked closely with the shift coordinator and wider team to provide consistent user support.

I wrote website copy, landing pages, and social content for local and international agency clients, adapting messaging to brand voice and business objectives. I audited and improved website copy, structure, and user experience to strengthen clarity and engagement.

I documented SOPs for a real estate company, supported website builds and tripwire campaigns with designers, developers, and advertisers, and conducted audience and trend research for content strategy. I also managed Facebook group content calendars, community engagement, client alignment, tool access, and project coordination.

I coordinate timelines, logistics, and on-site requirements with celebrants, production crews, and suppliers, including catering, decor, and equipment-rental teams. I support events hosting more than 500 guests.

I oversee setup, breakdown, and venue readiness while resolving guest concerns on site. My work helps programs run without interruption and ensures suppliers and event stakeholders remain aligned.

I managed a team of social media writers, guiding content quality and deadline adherence. I collaborated with fellow vice presidents to align communication strategy.

I also documented meeting minutes to track discussions, decisions, and follow-up actions for the organization.

Bachelor of Science in Business Administration specializing in Operations Management.

Bachelor of Science in Business Administration studies in Marketing Management. Dean's Lister (Rank 5) and student leader/section representative.