I am a customer service analyst with experience supporting customers in high-turnover environments including casinos, retail stores, and fast-food operations. I handle inquiries, transactions, payments, complaints, and operational requests with a strong focus on accuracy and service quality.
I am experienced in working with internal systems, CRM-related processes, digital platforms, and ticket or incident-management workflows. I can identify complex cases, escalate them appropriately, and remain calm while resolving issues under pressure.
My background has strengthened my oral and written communication, teamwork, problem-solving, and attention-to-detail skills. I am comfortable assisting the public directly and delivering a positive customer experience across different service channels.
I have basic Excel knowledge for filtering and data tracking, along with familiarity with Google Workspace, Shopify online-store management, and computer productivity tools. I have also completed customer service and CRM training through HubSpot Academy.
I am based in Caracas, Venezuela, and have immediate availability. I am available for travel, rotating shifts, weekends, and holidays, and I am interested in contributing my customer support and systems-management experience in an ATC/ATA Analyst role.
Provided real-time customer service in a casino, parley, and horse-racing environment. Managed customer inquiries, transactions, and operational activities through internal systems.
Identified complex cases and escalated them when necessary while maintaining service quality in a high-turnover, high-pressure environment.
Assisted customers directly with orders, payments, questions, and service requests in a fast-paced restaurant environment.
Resolved customer complaints and requests with attention to detail and a focus on delivering a positive service experience.
Managed point-of-sale payments, customer transactions, and cash register closings in a retail environment.
Provided direct customer service at the point of sale while maintaining accuracy in payment and transaction handling.
Supported operational and customer service tasks in a food service environment.
Maintained effective communication with team members and contributed to efficient daily service operations.
Bartending, Bartending
Bartending training and certification.
Modules I-III, Introduction to Computer Use and Word Processing
Completed Modules I-III covering computer use fundamentals and word processing with Writer.
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