I am a CompTIA A+ certified entry-level IT support candidate seeking my first paid role in help desk or desktop support. I bring hands-on academic lab experience supporting Windows 10/11 systems, PC hardware, peripherals, user accounts, and common software issues.
Through Applied Information Technology labs at Marion Technical College, I built and disassembled PCs, configured workstation hardware, installed and troubleshot operating systems, and documented technical work clearly. I am comfortable using Windows utilities and Command Prompt tools to gather system information and troubleshoot connectivity.
I have foundational networking knowledge in IP addressing, DNS, DHCP, default gateways, Wi-Fi, Ethernet, and diagnostic commands including ipconfig, ping, tracert, and nslookup. I also have introductory Ubuntu Linux experience, including file permissions, account security, and firewall fundamentals.
My paid experience as a Mover and Crew Lead at TWO MEN AND A TRUCK strengthened my customer service, communication, teamwork, reliability, and problem-solving skills. I regularly assigned tasks, trained team members, addressed on-site concerns, and maintained service quality under pressure.
I am eager to apply my technical training and customer-facing background in a professional IT support environment. I value patient communication, accountability, detailed ticket-style notes, and following issues through to resolution.
