Customer Service & Client Support Specialist

Supported more than 800 government and enterprise clients through telephone, email, and online service channels. Handled high-volume tax-related inquiries and delivered timely solutions for tax filing, individual income tax, corporate income tax, and annual reconciliation matters.

Processed and followed up on 50 to 100 or more daily service requests. Coordinated with internal teams on complex cases, maintained client information and service records in SaaS systems, and supported client onboarding, renewals, upgrades, and project documentation.

Managed client communication and follow-up throughout the copyright sales process. Identified customer needs and provided appropriate solutions to support a smooth and responsive client experience.

Maintained ongoing client relationships and handled customer inquiries. Received Sales Star recognition for two consecutive months.

Handled guest inquiries and service requests by telephone, providing timely and professional hospitality support. Recommended and sold room packages based on guest needs.

Supported guest reception during a major international conference and other high-profile events, contributing to a professional customer experience in a fast-paced environment.

Completed a Diploma in Tourism Management. Received a second prize scholarship and achieved CET-6 English qualification.