Customer Service Executive Infosys BPM
Supported the Vanguard Financial Account as a Customer Service Executive.
Handled customer inquiries and delivered professional, customer-focused service while meeting quality standards.
Uldarico Jr Epo
Customer Service & Administrative Support Specialist | 8+ Years in Customer Service, Dealer Support,
Actively looking · Member since 21 Aug 2026- Location
- Taguig City, Philippines
- Desired salary
- Confidential
- Work preference
- Remote Only
- Experience level
- Mid
About
Professional summaryI am a dedicated customer service professional with over eight years of BPO experience in customer support, dealer support, sales coordination, activation, and administrative assistance.
I have handled customer inquiries through inbound phone and email channels, assisted with account activation and identity verification, and resolved account-related concerns while following company policies and quality standards.
I am experienced in maintaining accurate CRM records, documenting customer interactions, processing orders and returns, and managing sales-related documentation.
I work effectively with sales executives, dealers, internal departments, and other stakeholders to coordinate client requests, advertising placements, pricing updates, promotions, and product availability.
My strengths include communication, attention to detail, patience, empathy, adaptability, problem-solving, conflict resolution, and team collaboration. I am seeking a remote customer service or administrative support role where I can deliver excellent service and contribute to business success.
Skills
16 capabilitiesExperience
Career historySales Coordinator Acquire Asia Pacific
Provided administrative support to Sales Executives to help ensure smooth daily operations. Coordinated and reserved advertising placements based on client budgets and campaign requirements.
Maintained accurate sales records and documentation, and collaborated with internal teams to support timely execution of client requests.
Customer Service and Dealer Support Telus International
Assisted dealers with product and service inquiries, processing orders, returns, and related documentation. Provided updates on pricing, promotions, and product availability.
Coordinated between dealers and internal departments, resolved dealer concerns professionally, maintained accurate dealer records, and supported sales teams in achieving dealer-related targets.
Customer Service Representative Sutherland Global Services
Supported the T-Mobile account in a customer service role.
Provided customer assistance and handled account-related inquiries.
Activation Specialist / Case Worker Startek Philippines
Processed mobile line activations and customer account requests for the T-Mobile US account. Assisted customers with account-related concerns and case resolution.
Verified customer information, maintained accurate account records, and provided customer service while meeting quality standards.
Education
Learning historyAndress Bonifacio College
Bachelor of Science, Office Administration
Completed the second level of the Bachelor of Science in Office Administration program. Last attended in 2017.
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