Manual QA Engineer

Own end-to-end manual QA for consumer creative software, conducting functional, regression, integration, and exploratory testing across macOS, Windows, iOS, and Android devices and configurations.

Test web and backend services including signup flows, web forms, webhooks, backend APIs, JSON payloads, account entitlement behaviour, and pricing flows. Create test plans, matrices, checklists, reproduction protocols, and developer-ready bug reports.

Use Claude, ChatGPT, and Gemini to generate test scenarios and data, analyse results, build internal tools, and automate repetitive processes. Verify fixes across more than 15 release builds, isolate root causes for complex defects, and collaborate with engineering, product, design, and external contractors to improve release readiness.

Served as the primary technical contact for a global user community, reproducing and diagnosing complex software, account, and web-service issues through email, live chat, forums, and screen sharing.

Designed, built, and deployed automated support bots to production, reducing manual effort for recurring high-volume tasks. Produced detailed documentation, checklists, and self-service articles to establish repeatable support processes.

Managed customer operations spanning troubleshooting, product returns, logistics, invoicing, and warehouse workflows. Reported operational trends and user feedback with team leaders to identify strategic improvements.

Created marketing and training content, including audio and video assets, for retail and field teams across international markets.

Coordinated sales and marketing stakeholders to support consistent messaging and training delivery.

Compiled, analysed, and reported sales and market data using Excel.

Built trackers and reporting materials that informed strategic account and commercial decisions.

Provided expert technical consultation to creative professionals at Yamaha's flagship London store.

Collected and communicated structured customer feedback to Yamaha UK Sales and R&D teams.

BA (Hons) Music Production, awarded grade 2.1.