Remote Call Centre Agent

I am an experienced remote call centre agent with a strong background in customer service, outbound calling, lead follow-up and administrative support. In my current remote role, I make more than 500 outbound calls per day while maintaining professional and effective client communication.

I bring 23 years of banking experience across administration, lending, customer service, financial consulting and management. I have supported financial consultants, managed diaries and appointments, processed mortgage applications, followed up leads and contributed to business development activities.

I also have more than 11 years of professional caregiving experience in the UK. I provide compassionate, person-centred support and have experience with personal care, dementia and Alzheimer’s care, medication assistance, palliative care, nutrition, safeguarding and health and safety.

I am highly organised and dependable, with practical experience in scheduling, appointment setting, reception, office coordination, stock control, cash balancing and staff supervision. I work confidently both independently and as part of a team.

I use CRM and communication tools including HubSpot, Vicidial, Pipeline, Microsoft Office, Google Sheets, Microsoft Teams, Google Meet and Loom. I also have experience with LinkedIn outreach, social media advertising and AI marketing tools, and I am committed to delivering reliable customer-focused support.