I am a customer care and event operations professional with experience coordinating complex client needs, maintaining accurate records, and delivering responsive support in fast-paced environments.
In my current role at Prime Therapeutics, I work remotely with clients, caseworkers, and external agencies to resolve enrollment barriers and connect people with appropriate resources. I verify sensitive information, maintain detailed documentation, and help ensure clients are directed to the correct benefits.
I also bring extensive hospitality and event coordination experience. At Four Seasons Hotel Philadelphia, I managed client communications and coordinated corporate, social, and private events from initial inquiry through execution, billing, and follow-up.
My background includes supervising host teams, managing reservations and guest flow, supporting VIP accommodations, and improving operational efficiency through data-informed booking strategies. I am comfortable balancing changing priorities, coordinating across teams, and resolving issues in real time.
I have strong administrative and organizational skills, including spreadsheet management, payroll and scheduling support, vendor coordination, documentation, and process improvement. I am known for discretion, attention to detail, and client-focused communication.
