I am a highly motivated logistics, client relationship management, and operational support professional with more than five years of experience across fine arts logistics, customer service, quality assurance, and public library services.
I currently support front-desk logistics and driver scheduling in the fine arts sector. I manage project estimates, digital contracts, revenue and logistics reporting, and client documentation while maintaining accurate workflows.
My customer service background includes resolving complex account disputes, supporting re-contracting efforts, processing payments and invoices, recommending pricing models, and collaborating with IT, Sales, and Accounts Receivable teams.
I also have quality assurance testing experience in the video game industry, where I tested functionality, identified defects, documented bugs, and used specialized testing and capture tools to support product quality.
I am detail-oriented, organized, and recognized for strong communication, customer satisfaction, and quota achievement. My technical experience includes AIMS, Microsoft Office, Google Workspace, Oracle Financial, CRM platforms, Python, AWS, Power BI, and Adobe tools.
I manage front-desk logistics and driver scheduling for fine arts projects. I ensure project estimates and digital contracts are accurate, organized, and delivered in chronological order.
I analyze weekly revenue and logistics reports in AIMS, review driver contracts, and upload client contracts. I support art-handling and storage operations through detailed coordination and documentation.
I served as the primary contact for customer inquiries, resolving complex disputes and supporting re-contracting efforts for transactional accounts. I used a consultative approach to troubleshoot technical product installation issues and recommend appropriate pricing models.
I collaborated daily with IT, Sales, and Accounts Receivable to resolve issues and allocate resources. I collected payments, sent invoices, generated quotes, explained products and services, made recommendations, supported sales, and helped repair client trust.
I tested games in development to validate quality and functionality, identify defects, and help prevent issues after product delivery. I became proficient with Hansoft, Shotcut, FRAPS, PIX, and XB1 Manager for testing and bug reporting.
I managed complex workloads and bug-finding workflows while maintaining high standards for product performance and functionality before final release.
I provided customer service in a busy public library environment. I checked materials in and out, updated customer accounts through the automated circulation system, and responded to patron questions.
I informed customers about library services, policies, and procedures. I also processed fines, fees, and sales transactions for library patrons.
Machine Learning Certification, Machine Learning
Machine Learning certification.
Bachelor of Science, Digital Media and Web Technology
Bachelor of Science in Digital Media and Web Technology.
Associate of Arts, General Studies
Associate of Arts in General Studies. Graduated with Dean's List Award.
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