Transaction Coordinator

Manage daily customer interactions across email, phone calls, SMS, and social media channels, including Facebook, Instagram, and TikTok. Handle customer feedback, complaints, negative reviews, quality issues, and technical issues while maintaining a positive customer experience.

Support operations through order submission, fulfilment activities, returns processing, referral campaign tasks, and customer retention. Assist with managing team members and train and onboard agents.

Assisted elderly residents with daily living activities, including bathing, dressing, grooming, toileting, transfers, meals, and participation in activities, in line with individual care plans.

Encouraged residents through light exercise and enjoyable activities, and supported staff and nurses with medication distribution and tasks requiring additional assistance. This was an international position based in the United Kingdom.

Provided customer support for emergency problems and unexpected situations, delivering timely feedback and assisting customers with issue resolution.

Maintained customer relationships, captured records of customer interactions, and contributed to an overall positive customer experience.

Advised clients on account and product information, performed individual needs analyses, maintained client relationships, and responded to customer queries through calls, email, and text.

Captured data while handling multiple systems during calls, including NTE, Avaya, CRM systems, Yellowdog, and B.P. Logged instant messages for system issues and completed monthly training across different campaigns.

Managed a printing and design business, including marketing, client relationship management, production management, data capturing, staff management, and minor accounting and bookkeeping.

Prepared and implemented business plans, hired staff, oversaw daily operations, and maintained social media information. Created graphic design work using Canva, Photoshop, and CorelDRAW.

Performed frontline ticketing and till operations, processed cash and card payments, handled VIP admissions, group transactions, online payments, vouchers, and ticket media.

Maintained accurate records for voids, refunds, and exchanges, completed end-of-shift reconciliations, captured data, scanned tickets, and redeemed vouchers through Computicket.

Provided reception, personal assistant, and supervisory support, including client relationship management, filing, e-filing, data capture, staff management, and invoice submission.

Responded to client queries by email, phone, and text; scheduled meetings; maintained social media and website information; supported marketing activities; and completed basic bookkeeping tasks.

Managed reception duties including filing, answering calls, appointment scheduling, typing documents, faxing, emailing, payment handling, and accurate distribution of patient information.

Performed pre-approval checks for medical aid patients, supported daily client interactions, conducted basic checks such as blood pressure, BMI, and diabetes testing, and assisted with minor wound cleaning and patient briefing.

Served food and beverages, handled payments, and maintained accountability for an allocated restaurant section. Completed opening, closing, and shift handover duties.

Interacted with customers daily, addressed issues and complaints, escalated matters to relevant departments, and worked to ensure customer satisfaction.

Senior Certificate achieved with a Bachelor's pass.