Customer Service Representative | Law Student

Provided personalized customer service before, during, and after purchases in the dietary supplements sales sector.
Advised customers on products and managed the sales process through digital channels.
Resolved inquiries, complaints, and service incidents efficiently and courteously.
Followed up on orders, coordinated with logistics regarding shipments, and managed exchanges, returns, refunds, and post-sales support.
Used Shopify and WooCommerce to register and update orders and customer information.
Assisted customers through WhatsApp, email, and other digital channels while contributing to commercial and customer satisfaction goals.

Delivered in-person and WhatsApp customer service for a wholesale and retail business.
Guided customers through the purchasing process and provided product-related assistance.
Prepared and followed up on order notes, maintained the sales floor, and supported daily sales operations.
Helped ensure an organized, customer-friendly shopping experience.

Currently pursuing a Law degree as an advanced student.

Completed secondary education with a specialization in Natural Sciences.