Customer Support & Technical Specialist

I resolve high-volume customer inquiries through phone, email, and chat for business accounts. My work covers technical troubleshooting, billing, order management, returns, customer complaints, and account-related requests.

I provide advanced support for audio hardware, including players, amplifiers, and speakers, helping customers with setup, connectivity, network, and port-configuration issues. I process PCI PAL credit-card and ACH payments, manage invoices and billing disputes, explain contracts and renewals, and train new team members.

I handled 40 to 70 daily customer interactions via phone, email, and instant messaging regarding orders, inquiries, and complaints. I de-escalated high-stress situations and resolved complex customer issues to support satisfaction and retention.

I processed and verified customer orders using Shopify and OCP. I also developed procedures for customer data management that improved operational efficiency and data integrity.

I supervised a team of 30 to 35 technicians performing final vehicle inspections before customer delivery. I ensured work complied with required quality standards.

I conducted audits, documented defects, coordinated corrective actions, led daily quality meetings, and prepared management reports on findings and process improvements.

I provided technical support for hardware systems and managed supply levels to support uninterrupted daily operations. I also handled administrative and financial record-keeping activities, including daily payment processing.

I trained and onboarded new team members, organized shift schedules, and tracked performance metrics to support team productivity and service consistency.

I managed a portfolio of rental and sales properties and served as the main client contact throughout each transaction. I generated and nurtured leads, negotiated contracts, and supported compliance with legal and financial requirements.

I managed property listings end to end, including advertising, arranging viewings, and conducting property visits.

I verified applicant eligibility for government social-assistance programs to support fair and accurate resource allocation. I prepared periodic compliance reports in accordance with public-administration and social-protection regulations.

I also managed procurement contracts and coordinated supply acquisitions for multiple placement centers.

Baccalaureate Diploma.

Electronic Technician Level 3 diploma.

Electronic Technician diploma in Telecommunication Networks.

Diploma in Electronics and Automation.