Financial Operations Analyst

I ensure the proper functioning of parameters for revolving and non-revolving financial products and address requests from other teams according to business needs. I participate in product-definition meetings and explain the parameterization scope, including product behavior, configurable elements, and system limitations.

I create AS400 query controls to validate system changes and help prevent incidents. I extract and analyze large volumes of data, prepare reports for the rate committee and Operations Management, and configure interest rates, usury rates, fees, offers, plans, transactions, Mastercard blocks, collections methods, and parameters for new developments and maintenance.

I supported the correct operation of parameters for financial products at an auxiliary level. My responsibilities included assisting with product, fee, rate, offer, transaction, and blocking-status parameterization.

I performed operational validations and supported the same financial product configuration activities later carried out in the Operations Analyst role. I helped maintain accurate system settings and respond to requests related to financial product maintenance and new developments.

I managed written PQRS requests received through the Financial Consumer Ombudsman, VIP customer lists, social-media cases, and personal data-protection channels. I handled claims related to billing, payment applications, automatic debits, credit bureaus, credit approvals, and digital application or website errors.

I validated information across internal applications, requested input from relevant teams, analyzed findings, and prepared definitive written responses for customers. I also reclassified PQRS cases when appropriate and reported process-improvement opportunities identified during case management.

I provided telephone and written support for PQRS requests for TUYA S.A. customers through chat, website, and call-center channels. I addressed inquiries and complaints involving billing, payments, automatic debits, credit bureaus, credit approvals, and certificates.

I contacted customers to understand their cases, validated information in internal applications, coordinated inputs from TUYA teams, analyzed received information, and delivered telephone or written responses intended to provide a definitive resolution.

Completed undergraduate studies in Technology Management.

Completed an introductory course in data analytics.

Completed academic secondary education.