Precious Umenweke
Precious Umenweke

Customer Service Representative

Actively looking · Member since 23 Aug 2026
Message
Location
Awka, Nigeria
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Freelance
Experience level
Mid

About

Professional summary

I am a reliable Customer Service Representative with over two years of experience providing prompt, professional support in remote work environments.

I respond to customer inquiries across email, messaging, phone, and correspondence channels, ensuring clients receive accurate information and timely assistance.

I am skilled at resolving customer concerns and complaints professionally through clear communication, problem solving, and a customer-focused approach.

I have experience managing customer records, interactions, and follow-ups using CRM platforms while maintaining accuracy, confidentiality, and professionalism.

I work independently, manage competing priorities effectively, and consistently meet deadlines while supporting multiple customer accounts.

I also bring administrative and executive assistance experience, strong organization, time management, and adaptability to changing support duties.

Skills

13 capabilities

Tech stack & tools

Working toolkit

Collaboration

Experience

Career history

Customer Service Representative and Executive Assistant N.M Umenweke and Associates Law Firm

Responded promptly to client inquiries, providing accurate information and timely assistance.

Resolved client concerns and complaints professionally, maintained clear communication with clients and stakeholders, and supported client satisfaction across calls, email, and correspondence.

Performed additional administrative and support duties as assigned while adapting to shifting priorities.

Administrative and Customer Service Representative, Virtual Assistant Freelance

Provided professional customer support through email and messaging platforms, maintaining timely response times and resolving customer inquiries and complaints efficiently.

Tracked customer interactions and follow-ups in HubSpot CRM, maintained accurate records, and managed multiple customer accounts in a fully remote environment.

Handled sensitive customer information confidentially, worked independently, and consistently met deadlines.

Education

Learning history

Nnamdi Azikiwe University, Awka

B.Sc., Nursing

Favfrica Academy

Virtual Assistant Certificate, Virtual Assistance

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