Technical Support Engineer

I provide technical support services as a Technical Support Engineer at Amazon in Cape Town.

I troubleshoot and resolve technical issues while supporting reliable operations and a positive customer experience.

I worked remotely as a Support Engineer for Real Hires.

I provided technical assistance and issue resolution for users through remote support channels.

I worked as a Service Desk Engineer in Cape Town, supporting end users with technical service requests.

I handled troubleshooting activities and contributed to timely ticket resolution.

I provided technical support for users and helped resolve hardware, software, and connectivity-related issues.

I delivered responsive assistance and clear guidance during troubleshooting.

I worked as a Service Desk Analyst, managing end-user support requests and service desk activities.

I helped resolve incidents efficiently and supported communication between users and technical teams.

I provided technical support to customers and clients by troubleshooting and resolving hardware and software issues. I installed and tested operating systems, applications, updates, patches, and service packs, and assisted users with network connectivity problems.

I delivered remote and on-site support across multiple departments, responded to end-user requests, and guided users through basic troubleshooting tasks. I resolved a high volume of service desk tickets, helped achieve a 95% customer satisfaction rating, and implemented structured ticketing and IT support processes to improve response times and communication.

Bachelor of Engineering degree in Applications Development.

Diploma in Computer Systems.