Customer Service Advisor

I am a proactive and innovative customer service professional based in Caracas, Venezuela. I focus on delivering efficient support and creating positive experiences for clients.

I have experience advising customers, validating cases, resolving issues, managing complaints, and handling communications through email and phone. I approach each challenge as an opportunity to improve processes and grow professionally.

I am skilled in coordinating appointments, examinations, meetings, and customer agendas in both remote and in-person environments. I work carefully to ensure timely follow-up and organized communication.

I have experience using customer service, sales, and collaboration platforms, including Salesforce, Tawk, Freshdesk, Jira, Trello, Excel, and Google Drive. I can adapt quickly to digital workflows and office-management tools.

I bring strong verbal and written communication skills, problem-solving abilities, and the capacity to work effectively under pressure. I am committed to supporting customers and teams with professionalism and reliability.