I am a results-driven business development and account management professional with over six years of experience in the Forex and CFD brokerage industry.
I specialize in client acquisition, onboarding, IB partnership development, account management, client retention, and sales growth. I have experience increasing client deposits and trading volumes through consistent relationship management and follow-up.
I have led sales teams, monitored KPIs, coached team members, and collaborated with marketing, support, and dealing teams to improve customer onboarding and retention outcomes.
My background includes roles with EBC Financial Group, Hantec Markets, XLibre, BDSwiss, INFINOX Capital, HotForex, and Union Bank. I have worked with both retail clients and introducing broker partners.
I bring strong communication, customer support, lead generation, sales strategy, and relationship-building capabilities. I am focused on creating long-term client value while delivering measurable business growth.
Acquired and onboarded new Forex and CFD clients for the brokerage.
Managed IB partnerships and key client relationships, increasing deposits and trading volume through regular follow-up and retention-focused collaboration with support and dealing teams.
Led a high-performing sales team and monitored team performance against KPIs.
Coached sales team members and partnered with marketing to improve client onboarding and retention.
Promoted Forex and CFD products while identifying new business opportunities.
Developed IB partnerships and trained clients on account opening processes and trading platforms.
Managed client portfolios and maintained ongoing engagement with customers.
Improved client retention through regular communication and account relationship management.
Generated leads and supported the onboarding of new clients.
Provided account support and customer care services to brokerage clients.
Managed client accounts within a Forex brokerage environment.
Reactivated inactive traders through client engagement and account-management activities.
Handled customer enquiries and delivered customer service support in a banking environment.
Promoted banking products to clients and supported positive customer relationships.
Higher National Diploma (HND), Civil Engineering
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