Sandra Oghenechavwuko

Customer Support Specialist

Open to offers · Member since 24 Aug 2026

Message

Location: Delta, Nigeria

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Mid

About

Professional summary

I am a Customer Support Specialist, Customer Success Specialist, and Sales Development Representative with over four years of experience across banking, insurance, and outsourcing environments.

I have experience supporting customers with account inquiries, transactions, service requests, documentation verification, and complaint resolution while maintaining high customer satisfaction.

I build strong customer relationships through clear communication, consultative conversations, and a strong understanding of customer needs. I also have experience generating B2B and B2C leads through outbound calls, email campaigns, referrals, and LinkedIn prospecting.

I am proficient in CRM management and sales pipeline administration using HubSpot and Salesforce. I also use Zendesk, Help Scout, Shopify, Microsoft Office, and Google Workspace to support customer operations.

I am known for exceeding sales and service KPIs, resolving customer issues efficiently, and contributing to revenue growth through customer engagement, product promotion, and post-sale support.

I am comfortable working in remote environments and collaborating with sales and marketing teams to improve campaign performance, customer experience, and retention.

Skills

19 capabilities

Tech stack & tools

Working toolkit

Development

Marketing and Sales Tools

Salesforce

Experience

Career history

Customer Service Representative United Bank for Africa

Jan 2024 – Aug 2026

Delivered customer support for account inquiries, transactions, and banking services. Assisted clients while ensuring a positive service experience and timely issue resolution.

Verified customer documentation in line with banking regulations and internal policies. Resolved complaints efficiently, maintained accurate customer records in internal CRM and banking systems, and supported high customer satisfaction.

Promoted banking products, exceeded monthly sales and service KPIs, and generated new business opportunities through referrals and outbound prospecting.

Sales Executive Northbridge Insurance Services

Jun 2022 – Dec 2023

Generated qualified B2B and B2C leads through outbound calling, email campaigns, and LinkedIn prospecting. Built long-term client relationships by identifying customer needs and recommending tailored insurance solutions.

Conducted consultative sales conversations that improved conversions and revenue. Consistently exceeded monthly sales targets and contributed to more than 20% quarterly revenue growth.

Managed customer interactions and sales pipelines in HubSpot and Salesforce. Collaborated with marketing teams to improve campaign performance and customer engagement, while providing post-sale support that encouraged repeat business.