I am a responsible, active, and honest customer service professional with experience in retail, hospitality, food service, sales, and accounts receivable collection.
I have worked directly with customers in a supermarket, restaurant, hotel, and ice cream shop. I am comfortable assisting clients, providing friendly service, supporting sales activities, and maintaining positive interpersonal relationships.
I also have experience in debt collection, where I supported accounts receivable follow-up and customer communication. This has strengthened my communication, organization, and problem-solving skills.
I work well as part of a team and adapt to different customer-facing environments. I have basic knowledge of Microsoft Word and Excel and completed a digital marketing course.
I am currently pursuing technical studies in nursing, which reflects my interest in service, care, responsibility, and continuous learning.
Provided customer service support to hotel guests and assisted with daily guest-facing activities.
Helped maintain a positive service experience through friendly communication and interpersonal attention.
Worked as a supernumerary employee in a supermarket environment, supporting operational and customer-facing needs.
Assisted the team with flexible duties and contributed to customer service activities.
Worked as a sales associate in an ice cream shop, serving customers and supporting sales operations.
Provided friendly attention to customers and collaborated with colleagues in a fast-paced service environment.
Supported debt collection and accounts receivable activities for the company.
Communicated with customers regarding outstanding balances and assisted with collection follow-up.
Provided customer service in a restaurant setting and supported guests during their visits.
Contributed to a positive dining experience through attentive service, communication, and teamwork.
High School Diploma, Secondary Education
Completed secondary education in Concordia, Antioquia.
Technical Studies, Nursing
Currently pursuing technical studies in nursing.
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