I am a Customer Support and Operations professional with extensive experience in fintech, payment operations, customer service, and administrative management. I support international merchants and customers with a strong focus on clear communication, issue resolution, and reliable service delivery.
I have hands-on experience managing pay-ins, payouts, settlements, transaction declines, reconciliations, and daily operational controls. I coordinate with payment providers and internal teams to investigate incidents, maintain transaction continuity, and ensure operational accuracy.
Throughout my career, I have built and maintained commercial relationships with merchants, clients, suppliers, and stakeholders across Latin America. I advise customers on local payment methods, market availability, operational limits, and product-related questions.
My background also includes billing, accounts receivable and payable, invoicing, bank reconciliations, inventory valuation, and administrative accounting processes. I am comfortable working with ERP systems, CRM and customer support platforms, and multiple communication channels.
I bring a customer-focused mindset, strong problem-solving skills, and the ability to collaborate across teams. I am committed to continuous improvement, operational excellence, and delivering responsive support in fast-paced environments.
Managed commercial relationships and provided operational support to international merchants across Latin America. Advised merchants on local payment methods, operational limits, and market availability.
Coordinated with payment providers and internal teams to resolve pay-in and payout incidents. Monitored transaction declines, reconciled settlements and financial operations, and performed daily controls to ensure transaction continuity and accuracy.
Delivered customer support through Mercado Libre, Tienda Nube, WhatsApp, and Instagram. Provided product guidance, sales support, and assistance to national customers and suppliers through multiple communication channels.
Managed billing, accounts receivable and payable, invoicing, customer and supplier accounts, bank reconciliations, inventory valuation, and administrative accounting processes. Used Contabilium ERP, AFIP systems, and Andrómeda accounting software.
Coordinated supplier payment processes and performed a range of administrative activities. Assisted internal and external clients while supporting office operations.
Contributed to customer service delivery, administrative coordination, and stakeholder communication to maintain efficient day-to-day business operations.
Provided receptionist, customer service, and administrative support for daily office operations.
Assisted clients and internal teams through professional communication and general administrative coordination.
Supported billing, customer and supplier account management, and bank reconciliation activities. Assisted with general administrative and accounting operations.
Worked with Andrómeda accounting software to maintain administrative records and support financial processes.
Bachelor's Degree, Labor Relations
Completed a Bachelor's Degree in Labor Relations.
First Certificate in English (FCE), English
Completed First Certificate in English studies.
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